Deposit issues, withdrawal delays, bonus confusion — whatever it is, the fmx vd support team is always here for you. Browse our guides below or reach out to us directly.
Choose the category that matches your issue below — each one contains detailed guides and solutions.
Having trouble depositing via bKash, Nagad, Rocket, or USDT? Find the fix here.
Having trouble withdrawing? Find everything you need to know about the withdrawal process, timelines, and verification here.
Forgotten password, locked account, or need to update your details — find all the solutions here.
Find out how to claim and use bonuses, and what the wagering requirements mean.
Game not loading, bets not registering, or screen freezing — find solutions to these technical issues here.
Keep your account secure, report any suspicious activity, and protect your personal information.
Log in to fmx vd with your username and password, then click the "Financial Transactions" or "Deposit" button in the top menu.
On the deposit page, select your preferred method — bKash, Nagad, Rocket, or USDT. In Bangladesh, bKash is the fastest option.
Enter the amount you want to deposit (minimum ৳200). Send Money to the bKash number provided and submit with your transaction ID.
Your funds are usually credited to your fmx vd wallet within 5–10 minutes. If not, share your transaction ID with us via Live Chat.
Always send to fmx vd's official payment number. Sending to a third-party number may result in funds that cannot be recovered.
KYC verification is required before your first withdrawal. Once verified, all future withdrawals are processed much faster.
| Method | Minimum | Time | Status |
|---|---|---|---|
| bKash | ৳500 | 15–30 Minutes | Active |
| Nagad | ৳500 | 15–30 Minutes | Active |
| Rocket | ৳500 | 30–60 Minutes | Active |
| USDT | $10 | 1–2 Hours | Active |
VIP members' withdrawals are typically processed ahead of the standard queue.
Thousands of players enjoy fmx vd every day, and occasionally run into minor issues. Some get stuck making their first deposit; others aren't sure how a bonus works. This Help Center was built so you can resolve these everyday issues on your own — no need to wait for support.
Fmx vd's Live Chat is available 24 hours a day, 7 days a week. Just click the chat icon at the bottom of the screen and a support agent will connect with you right away. Average response time is three minutes. One great thing about fmx vd's support team is that they speak Bengali — no need to explain your issue in English.
When contacting Live Chat about a deposit issue, have your transaction ID and amount ready — this helps us resolve things much faster. For withdrawals, providing your account number and the time of the request allows us to track it quickly.
If your issue requires screenshots or documents to explain — such as KYC verification, account disputes, or complaints about large transactions — email is the best option. fmx vd typically responds to emails within 24 hours.
Games failing to load is a common complaint. In most cases, it comes down to an internet connection issue or cached browser data. Try refreshing the page or clearing your cache — this resolves the problem 90% of the time. If you're on the mobile app, close it and reopen it.
A bet being deducted without showing up in your history can occasionally happen due to network issues — there's no need to panic. fmx vd's servers keep a record of every transaction. Simply contact us via Live Chat with the time of the incident and the game name, and our team will investigate and resolve it.
Fmx vd will never ask for your password or OTP via email or SMS. If anyone claiming to represent fmx vd requests this information, treat it as suspicious and report it to support immediately. Always use a strong password and keep Two-Factor Authentication enabled.
Talk to an agent right now. Average wait time is 3 minutes.
Active NowSend us an email for complex issues. We reply within 24 hours.
support@fmxvd.betLive Chat: 24/7
Email: 24/7
Avg. Response Time: 3–5 Minutes
Below is a list of the most commonly reported issues along with quick fixes.
Clear your browser cache → Reload the page → Try a different browser. If the issue persists, check your internet connection.
Wait 15 minutes and try again. If the issue persists, contact us via Live Chat with your transaction ID.
Reset your password from the password reset page. Entering the wrong password multiple times will temporarily lock your account — please wait 30 minutes before trying again.
Make sure your KYC verification is complete. Withdrawals may be on hold if bonus wagering requirements haven't been met. Provide your request number in Live Chat.
Check whether a promo code was applied with your deposit. Some bonuses are not credited automatically and must be claimed manually — check the Promotions page.
Uninstall the app and install the latest version from the download page. Low storage on your phone can also cause app issues.
These are the two questions we receive most often.
Our support team is available around the clock. Chat with us now on Live Chat.