Fmx vd believes gaming should be a source of entertainment — not stress or hardship. That is why we provide every user with responsible gaming tools, information, and support. Your family, financial wellbeing, and mental health all matter far more than any game.
Responsible gaming at fmx vd is not just a policy — it is part of how we operate every day. We want every user to enjoy gaming, but within their means, with a clear head, and with their family's wellbeing in mind.
Gaming becomes a problem when it stops being entertainment and turns into a compulsion. Chasing losses with repeated bets, hiding your gaming from family or work, or spending beyond your budget — these are all warning signs.
Fmx vd actively monitors for these signs and alerts users at the right moment — because we believe a happy, healthy player is the best kind of player.
We offer these features to keep your gaming experience safe and enjoyable.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. To increase it, a 24-hour cooling period applies — which helps prevent impulsive overspending.
Decide in advance how long each gaming session will last. Once the time is up, fmx vd will send you an automatic reminder. This feature is especially useful if you find it hard to keep track of time.
Gaming will automatically stop once you have lost a set amount. You decide the limit yourself — on a daily, weekly, or monthly basis. With this in place, one bad run cannot wipe out your entire month's budget.
Need a short break? Step away for anywhere between 24 hours and 30 days. You will not be able to log in during this period. Once the break ends, you can return to playing as normal.
If you feel gaming is getting out of control, close your account completely for anywhere between 6 months and 5 years. While Self-Exclusion is active, fmx vd will not send you any promotional messages either.
At regular intervals, fmx vd will remind you how long you have been playing, how much you have deposited, and what your current balance is. This transparency alone helps prevent many problems before they start.
Ask yourself the questions below. If you answer "Yes" to three or more, consider seeking support.
If you answered "Yes" to more than three questions, please activate fmx vd's self-exclusion feature and Help Center Contact us.
Set your gaming limits in just a few simple steps.
Log in to your fmx vd account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Deposit limit, session time, loss limit — choose whichever you need and enter the amount or duration.
Click "Save" or "Confirm". The limit takes effect immediately.
If you cannot find the tools or are having trouble activating them, Help Center Let us know via live chat — our team will walk you through it step by step.
Addiction does not happen overnight. It builds gradually — knowing these stages can help you spot the signs early.
Gaming is for fun. Wins and losses aren't overthought, and the budget is respected.
Chasing losses begins. Time and money exceed what was planned. Hiding gaming from family starts.
Quitting feels impossible. Financial trouble, strained relationships, constant stress — at this stage, professional help is essential.
If you have reached the third stage, it is important to seek not only fmx vd's tools but also professional mental health support. There is no shame in it — asking for help takes courage.
Two important questions about transactions and account verification.